“Why do companies all over the world spend millions of dollars telling salespeople what to say, but they invest almost nothing when it comes to teaching them what to ask?” - T. Freese
I still can’t figure out why most of the sales training that’s being offered today is geared toward teaching people to sound the same as “everyone else.” Back when I was a salesperson, I wanted to do everything in my power to differentiate myself from the competition, as opposed to commoditizing my company’s value proposition with industry buzzwords.
Ironically, the effectiveness of the individual salesperson has become increasingly more important than the products they sell or the company they represent. All you have to do is glance around your industry and you will quickly notice that some salespeople are more effective than others, selling the same types of products to the same target audience.
The real challenge sellers face on a daily basis is less about defining the sales process, and instead, has more to do with figuring out “HOW” to execute more effectively. Things like: How can you pique the prospect’s interest to penetrate more new opportunities? How do you earn enough credibility to compete for mindshare from key decision makers within important target accounts? How can you create the sense of urgency needed to move deals forward? Or better still, How can you cause skeptical customers to "want to" share information with a salesperson they don’t yet know or trust? Also, How can you increase your Return On Invested Sales Effort, enough to secure an ‘unfair’ advantage over the competition? Ultimately, the goal in terms of more effective execution is understanding How to close more deals, at higher margins, in reduced time and with less effort. Ultimately, it’s about winning in an increasingly competitive marketplace.
“If you want to ‘challenge’ the customer’s thinking in today’s increasingly competitive business environment, then you might want to take some steps in order to challenge your own.” -T. Freese
Honestly, you don’t need me to come in and tell your salespeople that Step 1 in the sales process is to Identify New Opportunities, Step 2 is to Uncover Needs, Step 3 is to Qualify, and so on. They already know this, and so do your competitors. What sellers really want to know is How to execute more effectively.
Especially in this economy, it’s exciting (even FUN) to discover that a few small adjustments in strategy can produce a significant upside in results. That’s where Question Based Selling comes in. Strategic questions are the key to becoming more effective in today’s marketplace. Trust me, I wrote the book on it!
“Question Based Selling is a proven sales methodology and Tom Freese is a sales phenomenon. He will show you how to differentiate yourself and your product and he will increase your sales results.” -Steve Huey, V.P. of Marketing Communications, HP
Wouldn’t now be a good time to have a conversation about replacing some of the ‘old school’ tactics that no longer work with a more current and proven sales methodology? If so, a host of QBS programs are available and we are definitely ready when you are! Let us know how we can help.
This QBS LIVE clip features Tom explaining the differences between Question Based Selling and traditional sales training, including some of the more well known programs like Solution Selling, Strategic Selling, Power Based Selling, SPIN Selling, and Target Account Selling.
Having a defined internal sales process is fine. But just having a process in place no longer gives you a competitive edge. I bet your competitors have a sales process in place too, and it’s probably strikingly similar to yours.
“If you look around any sales organization you will quickly notices that some salespeople are significantly more effective than others, using the exact same process. This enables us to conclude that just following the steps of the sales process isn’t want defines success in sales. Rather, it’s HOW you execute each of the phases of the sales process that will ultimately determine whether you are chosen as the selected vendor, or you are consistently coming in second place.” - T. Freese